E-Commerce Software 360e

Our e-Commerce Software 360e

360e is an innovative software for all back-office processes (ERP and WMS) in mail-order business and e-commerce, rendering modular support to individual process sequences.

Why 360e is the right decision for you to make:

You are investing in a software that permanently continues to develop, making it authentically viable for the future

  • 360e provides support to your strategies for growth and internationalisation
  • 360e serves all channels (online, mobile, print catalogue, individual retail units and market places)
  • 360e serves as the basis, in process terms, for your balance-sheet accounting (Payment)
  • 360e delivers a high level of performance /scaling
  • 360e can be configured in a company-specific way
  • 360e offers an open communication technology (web services, XML, etc.)
  • 360e undergoes regular release cycles (at two-week intervals)
  • 360e is a standard platform that offers individualisation

We are genuine experts, drawing upon many years of expertise in our activity sector, with our well-versed service team reinforcing your performance with advice and specific assistance, from first to last.

Marketing

The Marketing module serves as the foundation of a back-office solution. This is where the basic data is set up for the individual articles, as well as the data on suppliers. This data serves as the prerequisite for dynamic planning and optimisation of product ranges, as well as coming into play when it is time to plan advertising media.

Planning the product range

The basic data-inputs on products, suppliers, purchase conditions – alongside the pre-calculation – serve as crucial elements in product-range planning. Beyond this, price details, such as graduated-price models and discounts, as well as marketing texts and internal texts, also get integrated into this model. The article data entered forms the foundation for a whole spectrum of sales channels and international sales markets.

Promotion planning

This is where advertising media can be planned and set up, in addition to defining the sales channels associated with this (online, mobile, print catalogue, retail units and market places). Beyond this, promotion planning acts as the starting point for scheduling, as well as for monitoring changes and patterns in demand.

Collection planning

Alongside demand planning on the basis of advertising media, there is scope to schedule and to cover upcoming demand for articles required by collections (for instance), across distribution channels and national borders. Beyond this, during the project is running, our clients can observe and assess the degree to which the article quantities planned in advance have matched projections, have fallen short of them, or outperformed them. With these insights, you can intervene and respond at an early stage (with follow-up orders, price reduction, further deployment of advertising media, etc.).

Payback Modul

This module offers the full extent of functions for linking up to the loyalty programme, as a PAYBACK Official Online Partner. It was conceived as a Java-based micro-service and can be integrated flexibly into third-party systems.

Business Intelligence

In conjunction with our partner, Minubo GmbH, we offer intelligent commerce. 360e supplies the data, while Minubo gives you the opportunity to make data-driven decisions, thereby tapping into your full potential. Jointly with Minubo, we have described the business case with the mail-order house Jungborn GmbH, within the framework of a webinar. You can see this here.

Scheduling + Purchasing

The Scheduling + Purchasing module renders support to purchasing processes that cut across sales channels.

Scheduling management

The scheduling software enables users to refer back to historical values, for all channels. In this way, they can take into account the resulting individually-defined key figures for product returns and also product reach. The module formulates precisely calculated proposals that are automatically adopted or else are adapted on a situation-specific basis. Depending on preference, scheduling operates via defined planned-progression curves or according to the stochastic, sales-oriented method.

Purchasing Management

The purchasing software achieves optimum purchasing of the articles. Across departmental boundaries and sales channels, this covers (national and international) contracts, transport operations, monitoring of deadlines, as well as monitoring goods-in and invoice checking. Additionally, this software supports Purchasing departments – from finalisation of the contract right through to communication with suppliers, freight-forwarders, or customs authorities.

Incoming Goods + Stock Management

The Incoming Goods + Stock Management module deals with all tasks centred around incoming goods, storage, follow-up supplies and the running of inventories.

For storing the goods in the best possible way, a variety of individually configurable strategies are at your service.

Rapid-data-capture options or also processing strategies make it easier to take receipt of goods, bring about top-level performance in the Incoming Goods department, and provide transparency in the context of interacting with the Purchasing department.

The function of setting-up storage operations depicts sub-areas within storage and makes avail of storage-management technology – from the warehouse shelf, via automatic box-based storage, right through to Goods to Person (AutoStore®).

The module takes chaotic stock management as its basis; using a grid-based technique for managing the shelves, it ‘condenses‘ the management of the goods in the optimum way, thereby using storage areas efficiently.

Extensive defragmentation functions are available for maintaining the stock and for appropriately clearing it out. This functionality makes it much easier to deal with little-used articles, or conversely to work with those achieving particularly good results. In the context of a stock-take, the user can capture the required data, either based on a specified ‘snapshot‘ day or on a permanent basis.

Logistics + Optimisation

The core competences of a logistics that is geared towards top performance in order-picking and order-packing – consistent with what is demanded by increasing volumes in e-commerce – are the control station and the logistical optimisation.

The control-station cockpit visualises the current status of planning, order-picking, management of follow-up supplies, and dispatch of consignments. There are real-time updates about current status in the order-picking process, based on the individual withdrawals of items and on performance in critical areas such as Goods-In or Packing. These updates deliver a comprehensive overview, across all processes, making it possible to react in the fastest-possible way.

This high degree of transparency, spanning all ongoing processes, enables you to flexibly analyse and plan the stocks required for orders, in the context of upcoming volumes needed, of the current staffing situation, and of other individual criteria.

Based on planning profiles, activity sequences are tailored to match the current level of demand or respectively personnel levels and order levels; by this means, individual guidance and direction can be given to Logistics.

The resulting flexible, efficient working-through of dispatch requirements results in optimum capacity-use and in fast order-throughput performance.

To deal with needs for follow-up supplies, a variety of – individually adjustable – strategies is open to you.

The Logistics + Optimisation module provides every opportunity for selecting a freight-forwarder: if nothing is defined to the contrary, logistic optimisation will always select the most cost-favourable freight-forwarder. Of course, in series planning it is possible to change the freight forwarder at a later point in time. This can be helpful, for instance, if there is a need to use another freight forwarder, after certain freight-forwarders‘ cut-off deadlines are reached, so as to honour a delivery promise or to get fresh goods to the client on time.

Order-picking, packing and dispatch

There is a whole array of options open for order-picking, depending on whether what is needed is order-picking that is single-stage or multi-stage, and is or is not accompanied by receipts. All versions function based on optimised-path order-picking runs, with the shortest possible running paths. This means that, driven by requirements, the order-picking warehouse facility can be structured in any way. Order-picking zones can be defined variably and adapted flexibly, matching the given day’s level of capacity-use. At any time, all configurations can be adjusted simply.

The Order-Picking, Packing and Dispatch module means that goods are placed in the packing box for dispatch according to an individual requirements-profile (linking-up of automatic techniques, such as direct order-picking at the box, Goods to the Person (AutoStore®), Putwall, Pick2Cart, in addition to manual packing). Checks on completeness of the consignment, as well as weight-checks, reduce the quota of incorrect or incomplete deliveries. And if indeed picking errors or packing errors emerge, these can be put right comfortably and quickly via a point-of- error functionality.

Carrier Information Service

With CIS (Carrier Information Service), e-velopment offers a stand-alone module, built-up as a self-contained system and thus, via Services, linked up directly to the webshop.

For a basket of products from the webshop, the CIS can simulate realistic planning for a parcel of goods; using this, it can determine the probable parcel-split with the suitable freight forwarder for the job and the latter’s services. All the particular logistics-related aspects involved are taken into account in this, such as locations, availability of goods, or authorised freight forwarders. The customers can select between the freight forwarders‘ services, deciding which courier express parcel service they wish to use. In addition, optional incentives are available, as well as other advantages for your customers; this is of interest especially for those offering mixed ranges of goods, such as fashion and large-dimensioned items, and/or if there are fixed fees for delivery costs.

Customer + Order

The Customer + Order module enables users to centrally administer all information on private and business customers, in Customer Management. Through the issuing of access authorisation, it is only user-defined organisational units, such as individual departments or application users, that receive the data designated for them. Thus Customer Service is always in a position to respond immediately to questions that emerge and, if so wished, to manually introduce follow-up instructions into Order Management. The Marketing team can select individual clients or groups of clients, launch marketing measures aimed at them, and conduct checks on success rates. Data for external service-providers, and from them, can of course be integrated into the processes.

Customer management

Customer Management is at the heart of smooth communication with customers: this is where companies maintain and cultivate their contacts (main and secondary placers of orders), invoice addresses and delivery addresses, communications channels, payment channels, particular characteristics (degree of financial soundness, order limits), procedures, correspondence and turnover. This is also where users deal with duplicates management and address validation. All Customer Service team members, and also the webshop (via Webservice), can be supplied with the individual elements of information content available.

Order management

Help from Order Management means that users can maintain an overview simply, on orders received and checks on orders, on reserved items and on any backlogs; they can also stay up to date on supply control, notifications, invoices, returns, credit notes, product exchange and new dispatch.

Returns

In Mail Order, a decisive success factor is how returns are handled: taking the items back into stock makes the difference.

If returns are to be reintroduced to stocks as quickly as possible, the Returns module generates qualified solutions.

After the returned item is received, it is scanned for secure identification and then assessed. All further processes relevant for your customer are triggered automatically, such as a credit note or the supply of a new article.

Usually, it takes less than one day from receipt of the return through to the product’s renewed availability. For the next order coming up, it is on offer again – already checked.

Receivables Management

The Receivables Management module brings together all processes, from invoicing through to cash-flow.

This is about control of allocations to accounts, invoices, booking of credit notes and payments, collection of funds at the bank, and running of credit-card transactions; it also concerns itself with balancing out of transactions, clearing of transactions, payout, automatic dunning, and takeover of payment-collection. Manual corrections are possible at every stage. Due to the fully-integrated information on each customer account, customer service is in a very strong position to provide key information.

Payment Service Providers (e.g. klarna or PayPal) and banks can be integrated into this, depending on company requirements.

Receivables Management

Automatic processes are a major help when it comes to secure administration of receivables, providing an easy overview. Accordingly, key steps in this function include automatic booking, automatic release of supply for orders paid-for in advance, and both manual and automatic clearing of transactions. At this stage it is also possible to automatically book-out very small sums or ‘orphaned‘ dunning charges.

Payment management

To handle the payment transactions, interacting with banks and service providers, users of our software can process payment files, bank statements and statements of accounts in a variety of formats (camt.054, VESR, MT940, camt.053, CODA, PayPal Settlement, EPA wirecard, EPA ConCardis). The automatic interpreter of e-mail subject-headings achieves a high level of automatic allocations, based on the customer information about payments. Repayments on credit cards, service-provider accounts and bank accounts can be activated and implemented, via the interfaces to payment-service providers and banks. The credit limit is adapted automatically, on the basis of payment behaviour.

Dunning and payment-collection management

Configurable dunning stages; dunning letters from 360e-procedure administration; as well as blocking specified actions, with time limits set, due to payment reminders (e.g. in the case of applications for further queries, or clarification cases); all this helps when organising activity sequences. Interfaces for automatic or manual passing-on of receivables to payment-collection agencies form part of this; another part is an interface via which the statements of accounts for incoming payments, and the concluding reports from the payment-collection procedure, are automatically reintroduced to the system.

Since back in 2003 we have placed our trust in e-velopment’s stock-administration software. The experience already gained, and the successful cooperation in the realm of logistics, made it an easy decision for us to introduce 360e Business.

The e-velopment team provided extensive support to us in this, on an equal footing, throughout the whole course of the project, from planning through to launch.

Thanks to this successful switchover, we are securely set up to take on the future and can concentrate fully on our growth.”

Philipp Lübeck – Managing Director of VBS Hobby Service GmbH

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